Clone firm investment scams

We're seeing increased activity from fraudsters trying to trick people into making false investments by impersonating genuine financial services firms. They are using a variety of different ways to contact you including phone, email, social media, messaging services/apps and online. Unfortunately, this type of scam - also known as a clone firm investment scam - is on the rise. And these criminals will do all they can to trick you into investing - fast.

Fidelity will never cold call you or contact you via social media or messaging services offering investment opportunities. Any such communication is fraudulent and should be reported directly to Fidelity via our customer services team on 0800 358 7712.

You can read more about clone firm investment scams in these reports from the FCA and Action Fraud.

If you believe you've been a victim of fraud, you should contact your bank and report it to Action Fraud. Furthermore, you should: 

• Reject unsolicited investment offers whether made online, on social media, via messaging services or over the phone. Be wary even if you initiated contact.
• Always check the FCA Register to make sure you’re dealing with an authorised firm and check the FCA Warning List of firms to avoid.
• Do not use contact details provided in direct communications - only use the telephone number and email address on the FCA Register. 
• Consider seeking impartial advice before investing.

If you receive unsolicited communications which you suspect are not from Fidelity, please report these directly to us via our customer services team on 0800 358 7712.