Need help
Whether it's finding out how to manage your account or understanding our charges, Help & support is a quick and convenient way to answer your questions.
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Contact Fidelity International
Submit an online enquiry or call one of our helpful associates.
Send us a message
If you’re an existing customer and have already registered online, you can log in and send us a secure message.
Contact us by phone
Speak to one of our helpful associates based in the UK and Ireland.
Upload documents
You can beat the postal service by uploading important documents online.
Our Investor Centre is open
Want to talk to someone face-to-face? Our Investor Centre is open to anyone looking for help with their investments. We're available to answer your queries, provide information and help make investing easier. You can also make an appointment to meet with your Relationship Manager or Adviser face-to-face.
You’ll find us in the heart of London at 111 Cannon Street, opposite the rail and underground station and just a 10 minute walk from St. Paul’s Cathedral. We’re open Monday to Friday, 9am to 5pm, excluding bank holidays.
Find out more about the Investor Centre
Write to us at:
Fidelity, PO Box 391, Tadworth, Surrey KT20 9FU.
Our offices are at:
Beech Gate, Millfield Lane, Lower Kingswood, Tadworth, Surrey KT20 6RP.
Workplace pension enquiries
Have a workplace pension with us? Our associates in our Workplace Investing Service Centre will be able to help you.
Boring Money Best For Customer Service
We’re proud to have been recognised with the coveted Boring Money Best For Customer Service award - compiled using customer reviews and Boring Money’s own rigorous testing, charges and customer service evaluations - recognising all-round excellence.
See our awards