Staying secure
When it comes to guarding your financial safety online, in person or on the phone, knowledge is your best defence. Here, you can learn about the common threats to your financial security, discover what we’re doing to keep you safe and find out where to get help if you need it.
Financial threats to look out for
Fraudsters are highly committed to their cause. By knowing what they’re up to, you can take steps to protect yourself.
Suspicious emails, texts and phone calls
Learn how to spot a fraudulent email, text or phone call, so you’re not reeled in.
Investment scams
Be wise. Don’t fall prey to too-good-to-be-true, high-pressure, deadline-driven offers.
Pension fraud
All that glitters isn’t gold. Discover how to dig deeper and protect your pension with our tips.
Financial abuse
Find out more about criminal influence, to ensure you’re in control of your financial purse strings.
Identity theft
Look beyond the disguise. Impersonation can be the first step to someone stealing your assets.
Deepfakes
Don’t believe everything you see or hear! Understand the tell-tale signs that could help you identify a deepfake.
Reporting fraud
Suspicious account activity?
By phone, email or post. Call our Customer Services team on 0800 358 7712.
Fidelity help and supportVictim of fraud?
If you think you've been targeted, help is at hand.
Other useful contactsTen things Fidelity will never do
PINs, passwords and one-time passcodes (OTPs)
Call, email or message you to ask for your full PIN, online password or any one-time passcodes (OTPs) which could access your account
Personal and financial information
Ask you to email or text personal or financial information unnecessarily
Login details
Email you a link to a page which asks for your login details
Unrealistic investment opportunities
Call to advise you of too-good-to-be-true investment opportunities
Home visits
Send someone to your home to collect information or cash, or to offer investment opportunities
Test transactions
Ask you to carry out a test transaction online
Beware of unofficial apps
Offer investment services through any app other than our own official Fidelity app
Contact you for authorisation
Ask you to authorise the transfer of funds to a third party or to hand over cash
Use persuasive and/or emotional communications
Pressure you to make a financial decision quickly or reveal confidential information
Unsolicited emails
Send you emails you’ve not asked for - we know your marketing preferences
