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Staying secure

When it comes to guarding your financial safety online, in person or on the phone, knowledge is your best defence. Here, you can learn about the common threats to your financial security, discover what we're doing to keep you safe and find out where to get help, if you need it.

Don’t suffer in silence

We’re here to support you. If you’ve any fraud-related questions about your Fidelity account, don’t hesitate to contact us on 0800 358 7712. There are also plenty of other organisations who are ready and willing to assist. Here are some other useful contacts.

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Suspicious emails and phone calls

  • Cifas - The UK's fraud prevention service  
  • Take Five - A government-backed national campaign to combat preventable financial fraud
  • Action Fraud - The UK's national reporting centre for fraud and cybercrime
  • Get Safe Online - The UK's source of information on online safety 
  • NCSC - The National Cyber Security Centre
Learn what to look out for
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Investment scams

  • Action Fraud - The UK's national reporting centre for fraud and cybercrime
  • Financial Conduct Authority’s ScamSmart - Has a tool to help you determine if an investment may represent a scam 
  • Take Five - A government-backed national campaign to combat preventable financial fraud
     
Spot the traps
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Pension fraud

  • Financial Conduct Authority’s ScamSmart - Has a tool to help you check if a pension could be a scam 
  • The Pensions Regulator - The UK regulator of workplace pension schemes
  • MoneyHelper - Provides free and impartial guidance, backed by the UK government
  • Pension Wise - Free and impartial government guidance on pensions for the over 50s
  • Take Five - A government-backed national campaign to combat preventable financial fraud
  • Action Fraud - The UK's national reporting centre for fraud and cybercrime
Be aware and protect your pension
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Identity theft

  • Cifas - The UK's fraud prevention service  
  • Action Fraud - The UK's national reporting centre for fraud and cybercrime
  • ICO.org.uk - The UK’s independent body set up to uphold information rights
     
Defend your identity
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Financial abuse

  • MoneyHelper - Provides free and impartial guidance, backed by the UK government
  • UK Finance - Promoting a safe, transparent and innovative banking finance industry
     
Know when someone’s crossing the line

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Please remember that past performance is not necessarily a guide to future performance, the performance of investments is not guaranteed, and the value of your investments can go down as well as up, so you may get back less than you invest. When investments have particular tax features, these will depend on your personal circumstances and tax rules may change in the future. This website does not contain any personal recommendations for a particular course of action, service or product. You should regularly review your investment objectives and choices and, if you are unsure whether an investment is suitable for you, you should contact an authorised financial adviser. Before opening an account, please read the ‘Doing Business with Fidelity’ document which incorporates our client terms. Prior to investing into a fund, please read the relevant key information document which contains important information about the fund.

This website is issued by Financial Administration Services Limited, which is authorised and regulated by the Financial Conduct Authority (FCA) (FCA Register number 122169) and registered in England and Wales under company number 1629709 whose registered address is Beech Gate, Millfield Lane, Lower Kingswood, Tadworth, Surrey, KT20 6RP.

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